Terms & Conditions

Shipping

All parcels are sent by Australia Post. Express post standard satchels are used with tracking numbers supplied when posted, next business day delivery with  post *

https://auspost.com.au/sending/send-within-australia/express-post-parcels/express-post-guarantee

Returns

We do not accept exchanges if you would like to order a different size, return your item as soon as possible and we will issue with a store credit if the items are deemed eligible according to the return requirements laid out below. Store credit can be used to order a different size or any other product.

Unfamiliar is happy to issue credit for your item (excluding postage costs) as long as the following requirements are met:-

  • All items must be in original condition with original tags, & must not have been worn, altered or washed.
  • Must be returned within 14 days from date of delivery; goods received outside this period will not be accepted.
  • You must include the sales receipt

Pre Orders

Pre Order items are purchased before production.

Each pre order release is a limited edition collection specially designed and made to order just for you!

Pre order listings are not ready to ship, each pre-order sale has its own preorder closing date. The estimated shipping time is 10-15 business days from the closing date of the preorders and is subject to change without prior notice. Please make a note of each pre orders ending date and estimated shipping time before committing to the purchase. To avoid delay in the shipping of other pre order sale items and ready to ship items, please place preorder sales in a separate order. All items placed in the same order are shipped together. You will receive a shipping confirmation once the pre order items have been shipped.

Do not place a pre order if you need an item by a specific date, we can not guarantee the item will arrive by a designated date, preorders can have production delays.

When placing pre orders you agree to these terms. DO NO PLACE A PRE ORDER IF YOU ARE NOT WILLING TO WAIT FOR YOU ITEM(S) TO ARRIVE!

No order cancellation, size changes, returns or exchanges once you have placed your pre order.

Gift Cards

Unfamiliar gift cards are available in the denominations set out on our website, these gift cards are not refundable for cash. Balances are not shown when purchases are made, if you require you balance you can get it from the Unfamiliar Team by contacting us directly. Discount codes will not work when purchasing gift cards, but are able to be applied in purchases when payment is from a gift card.

Upon purchase of our gift cards, you will receive an email that contains a unique gift card code that you use at checkout to redeem its value. 

Unfamiliar Custom Designs & Manufacturing

Our design team can create a specialty design for specific needs. The cost price set out on our website is a non-negotiable price. Within the price set out, we agree to help and assist in all the designing aspects and continue to work with you until the design is what you’re after. All through the design stages, mock-ups will be used to display final product to get the exact idea of what it will look like so nothing is hidden from you. Once the design is created and sent to you ownership of the design is then yours to do what you wish with it.

Using your design, Unfamiliar can manufacture your design into/ but not only, fishing apparel, stickers, hat designs etc. Unfamiliar has no rights reserved for your design, but we set minimum of 10 pieces on all orders of apparel but hats and stickers will come at a higher minimum of 100 pieces if you wish to have your designs manufactured. Quotes are available to work out costings for your orders and are only valid for set amount of time, negotiated prices are subject to change at manufacturers discretion in which prices may change for Unfamiliar Clients, but will be notified before going ahead with orders.

Manufacturing times may vary and are out of Unfamiliars control, but we work on a minimum 15-20 business days turn around time from date of order completed. Quantities and sizes can be organised and purchased through our Custom design products. Shipping of custom designs will be discussed on individual sale and will be subject to quantity and size of orders.