Effective Date: 31st August 2023

1. Introduction

Welcome to Unfamiliar Pty Ltd, a custom apparel company based in Australia. At Unfamiliar Pty Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you provide to us. By accessing or using our website, products, or services, you consent to the practices described in this policy.

2. Information We Collect

We may collect various types of information when you interact with our website, products, and services, including but not limited to:

• Personal Information: This includes information that can identify you personally, such as your name, email address, phone number, billing and shipping addresses, and payment information.

• Order Details: Information related to your orders, such as products purchased, order history, and transaction details.

• Communication Data: Correspondence and communication between you and Unfamiliar Pty Ltd, including emails, live chats, and customer service interactions.

• Website Usage Data: Information about how you use our website, including browsing history, pages visited, and device information (such as IP address, browser type, and operating system).

3. How We Use Your Information

We use the collected information for various purposes, including but not limited to:

• Processing and Fulfilling Orders: We use your personal information to process and fulfill your orders, including billing, shipping, and providing order status updates.

• Customer Support: We use your information to provide customer support, answer inquiries, and address any issues you may encounter.

• Marketing and Promotions: With your consent, we may send you promotional materials and updates about our products, services, and special offers.

• Improving Our Services: We analyse usage data to improve our website, products, and services, and to enhance your overall experience.

• Legal and Security: We may use your information to comply with legal obligations, enforce our terms of service, and protect our rights and the security of our users.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information with:

• Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, shipping partners, and marketing platforms.

• Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.

5. Your Choices and Rights

You have the right to access, update, correct, and delete your personal information. You can also choose to unsubscribe from marketing communications at any time. To exercise these rights, please contact us at [email protected].

6. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee absolute security.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes and obtain your consent if required by applicable laws.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at the information below. 

By using our website, products, or services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

Unfamiliar Pty Ltd 

Address: 14 Kayleen Court Burdell Townsville QLD 4818 

Email: [email protected] 

Ph: 04233870223