Terms and Conditions.
1. Order Acceptance and Design Approval
Once you approve a final design and confirm your order, you acknowledge and agree to these terms and conditions. All quotes, mock-ups, and proofs must be reviewed and approved in writing prior to production. Your approval is deemed as final and binding.
2. Payments
All payments must be received in full prior to dispatch of your order. Production will not commence until payment has been made in accordance with your approved quote.
3. Refunds and Cancellations
Due to the custom nature of our products, no refunds or cancellations can be made once your order is confirmed, payment is received, and production has commenced. This includes changes to design, sizing, or order quantities.
4. Logos, Trademarks, and Supplied Artwork
By supplying logos, images, or any artwork for your uniforms or merchandise, you confirm that you have the legal right to use these materials. Unfamiliar Apparel is not responsible for any copyright, licensing, or trademark violations. You, the client, accept full responsibility for ensuring all materials provided are cleared for use.
5. Design Fees and Design Ownership
A design fee of $150 + GST applies per design. This fee does not apply if you can supply your artwork as vector files that meet our print-ready requirements. By asking us to start the design process, you accept this fee.
All designs created by our design team remain the property of Unfamiliar Apparel until purchased.
6. Licensing and Uniform Accreditation
Unfamiliar Apparel is not an accredited QRL (Queensland Rugby League) uniform supplier. Any uniforms or merchandise produced for QRL-affiliated teams are supplied on the understanding that this limitation is acknowledged and accepted by the customer.
7. Turnaround Times
Estimated production and delivery timelines will be provided upon quote approval. These may vary depending on order complexity, stock availability, and supplier schedules. While we strive to meet agreed deadlines, we are not liable for any delays outside our control.
8. Contact and Support
For any questions or concerns, please contact our team prior to placing your order. We’re here to help and want to ensure your apparel is exactly as you imagined.
By confirming your order with Unfamiliar Apparel, you are agreeing to the above terms and conditions.